UniWhale Nanny AI 
Brand-New Way of Parenting

You can refer to the QSG (Quick Start Guide) which is in UniWhale package you bought, then follow the mentioned instructions to complete device set up and quickly know how to use the device.

UniWhale employs high-standard hardware chip encryption across the sensor, Smart Station, and AWS cloud services, ensuring the safety and privacy of you and your baby’s data. No Video Streaming: UniWhale does not collect video stream data. Only physiological data is collected to provide services. GDPR Compliance: If you delete your personal account, all associated baby physiological data will be removed permanently and not retained. No Third-Party Sharing: Data will not be used or monetized by third parties without your explicit consent. UniWhale prioritizes your privacy and security, ensuring that your experience is safe and trustworthy.

UniWhale is lightweight and ergonomically designed to minimize skin contact, ensuring maximum comfort for your baby. The sensor is made with soft, food-grade silicone, similar to a pacifier, offering a gentle touch with a small contact area to reduce irritation. This design is highly skin-friendly and minimizes the risk of allergies or adverse reactions. The sensor can be worn on a diaper or above the navel using the soft care band, made from Baby Yarn® and Lycra®, ensuring a secure and flexible fit. If your baby experiences severe allergic reactions, discontinue use immediately and contact our customer service team for assistance. support@uni-whale.com

UniWhale is crafted with food-grade silicone, offering a soft and safe material that is as gentle as a pacifier on your baby’s skin. Additionally, the wearable Care Band is designed to prevent loosening and ensure a snug fit. It is made from Baby Yarn® (Polyester) combined with Lycra®, the same elastic material used in diapers, providing both comfort and durability to meet your baby’s needs.

UniWhale does not support public or open networks that require additional login credentials or authentication, such as those found in cafes, hotels, or shared spaces. For optimal performance, please connect the Smart Station to a private 2.4GHz Wi-Fi network at home or another secure location. This ensures stable connectivity and allows you to fully utilize UniWhale’s features without interruptions.

The UniWhale Sensor has an IPX4 waterproof rating, making it resistant to splashes and everyday baby activities. For cleaning: The Care Band (textile wearable) can be washed with water (please refer to packaging for detailed instructions). The UniWhale Sensor can be cleaned with a damp cloth or rinsed under a gentle stream of water. However, avoid exposing the sensor's input area (the black recessed section) to high-pressure water or strong airflow to ensure its functionality. The UniWhale Smart Station is not waterproof. Keep it away from water and out of your baby’s reach to prevent damage and ensure safety.

While UniWhale is optimized for children aged 0–7 years, certain features like sleep monitoring and health trend analysis may still be beneficial for older children.

To fully enjoy most of UniWhale's features, the Smart Station must be connected to a nearby 2.4GHz Wi-Fi network. This can be provided by a dual-band (2.4GHz/5GHz) router in compatibility mode. If your router is set to 5GHz only, please enable compatibility mode to broadcast a 2.4GHz signal. Once connected, the Smart Station can sync with the UniWhale app and deliver real-time services such as alerts, notifications, and comprehensive baby care insights. This connection ensures seamless operation and maximizes the product's functionality.

UniWhale tracks heart rate, breathing rate, sleep patterns (longer than 1 hour), abdominal temperature, digestive movements, and more. Additional features include: Foreign Object Detection: Alerts for potential hazards. Spit-Up Monitoring: Helps track and respond to spit-up incidents. AI-Personalized Music (Available 2025 Q1): Tailored music for soothing and sleep. Comprehensive Sleep Quality: Includes REM, non-REM analysis, and overall sleep health insights. Nasal Health Monitoring: Tracks nasal breathing quality and potential congestion. Oral Health Monitoring (Available 2025 Q2): Focused on early detection of oral issues. Proactive Care (Available 2025 Q1): AI-driven insights to anticipate and address potential needs before they arise. UniWhale delivers real-time alerts and actionable insights, enabling your baby’s promoting healthy growth every step of the way.

Yes, UniWhale sends alerts for events like irregular breathing, fever, large diaper changes, and more. You can receive these notifications in real time through the UniWhale app, which works over your home 2.4GHz Wi-Fi or mobile network. Additionally, the Smart Station near your baby includes a built-in speaker to instantly sync and deliver alerts and notifications. To minimize disruptions, especially while your baby is sleeping, you can use the UniWhale app to enable Silent Mode, which mutes the Smart Station's alerts while keeping critical notifications (e.g., out-of-range heart rate or nasal congestion warnings) visible on your app. This ensures you stay informed without disturbing your baby's rest.

UniWhale is designed for children from newborns up to 7 years old. It adapts to your child's growth stages, providing personalized care features for every phase of development.

Each UniWhale package contains the following items: UniWhale Smart Baby Tag (Sensor) Smart Station Care Band (textile strap for wearing on the baby’s abdomen) Buckle Clip (for attaching the Sensor to clothing or diapers) USB Power Cable (power adapter not included) Quick Start Guide Cover sheet

UniWhale analyze sleep stages (REM and non-REM), detect sleep disturbances, and even play personalized lullabies to improve your baby’s sleep quality.

UniWhale is currently available for purchase on Amazon. You can visit our official Amazon store at: AI-Driven Breathing & Heart Rate Tracking, Sleep Analysis, and Personalized Soothing Lullabies for Newborns to 3-Year-Olds-Green https://a.co/d/fEY5mw3 AI-Driven Breathing & Heart Rate Tracking, Sleep Analysis, and Personalized Soothing Lullabies for Newborns to 3-Year-Olds-Pink https://a.co/d/3TLpddF

Please refer to Amazon's return and exchange guidelines for general product returns. For UniWhale-specific warranty: Hardware (Sensor and Smart Station): Covered under a limited one-year warranty. Care Band (textile wearable): Classified as a personal hygiene product, with a 3-month warranty covering manufacturing defects. For any return or exchange inquiries, please contact us at support@uni-whale.com, and our North America customer service team will assist you promptly.

UniWhale ships through Amazon. Please check Amazon’s shipping policies for the specific regions they serve. Since UniWhale relies on Amazon Web Services (AWS) for its features, please ensure that AWS services are accessible in your local network environment.

Through Amazon, we ship worldwide and provide customer service in North America. However, due to network service restrictions, this product is currently not supported for use in China.

To ensure correct use of UniWhale, follow these guidelines: Do not expose the Sensor to high-pressure water or airflow to avoid damage to its sound detection components. Keep the Smart Station away from water and out of reach of children to prevent accidental damage or misuse. Ensure the Sensor is securely attached to the Care Band to avoid it becoming loose. Stop use immediately if you notice any severe allergic reactions and contact customer service for assistance.

Local Bluetooth Range: The UniWhale wearable sensor uses Bluetooth 5.1 Low Energy (BLE) technology. In open, unobstructed environments, the sensor can transmit data directly to your smartphone within a range of up to 330 square meters. In complex indoor settings with multiple walls or obstructions, the Bluetooth range may be reduced. Remote Monitoring (Ideal for Daycare): If your baby is in a fixed care area such as a daycare center: You will need to set up the Smart Station near your baby, connected to a 2.4GHz Wi-Fi network with internet access. The Smart Station acts as a gateway, uploading sensor data to the cloud. With the UniWhale App installed and your phone connected to the internet (via Wi-Fi or mobile data), you can view your baby’s vital signs and status anytime, anywhere, whether you're at work, home, or traveling. This setup ensures continuous and reliable remote monitoring, giving you peace of mind even when you’re away from your baby.

The Sensor can be worn in two modes. We recommend the "Unfolded Mode" for a more secure fit, as it is less likely to be dislodged by your baby's movements. The second option is the "Buckle Mode." Mode 1: Unfolded Mode (Recommended) Preparation: Unfold the Care Band and locate the pocket. Place the Sensor into the pocket as shown in the instructions, ensuring the sensor’s recessed sound detection area faces outward. This ensures effective contact with the baby's skin for accurate monitoring. Wearing the Care Band: Lay your baby on their back. Gently lift your baby’s legs and slide the unfolded Care Band under their back, ensuring it sits above the diaper line. Secure the Care Band by tightening it with the self-adhesive fastener, wrapping it around your baby’s abdomen. Ensure the Sensor is firmly positioned on the baby’s abdomen, with the voiceprint detection area making contact with the skin. Mode 2: Buckle Mode: Preparation: Align the large circular part of the Sensor (with the UniWhale logo) and its extension with the large groove and folded groove of the Buckle Clip. Fold the soft voiceprint probe 180 degrees into the small circular groove of the Buckle Clip. Ensure the recessed voiceprint detection area is facing outward for proper functionality. Wearing the Buckle Clip with the Care Band: Lay your baby on their back. Gently lift your baby’s legs and slide the Care Band under their back. Position the Care Band just above the diaper line. Secure the Care Band by tightening it with the self-adhesive fastener, wrapping it around your baby’s abdomen. Attach the Buckle Clip (with the Sensor) securely to the Care Band, ensuring the voiceprint detection area faces the baby’s abdomen. Important Notes: Always avoid placing the Sensor over the baby’s navel. Instead, position it on the fleshy area above the navel for optimal monitoring. Ensure the Sensor is snug but not overly tight to maintain your baby’s comfort and safety.

Smart Station Indicator Button: Press Once (When Active): Press the triangle button once to hear a voice description of the current status. You can also check the UniWhale app for real-time updates and usage instructions. Cancel Alert Sounds: Press the triangle button once to silence the alert. Play Lullaby: Quickly press the triangle button three times to play a lullaby. Stop Lullaby: Press the triangle button once again to stop the music. Alert Sounds for Smart Station: Emergency Alerts: Alerts for heart rate, breathing irregularities, foreign object and spit-up detected. For more detailed descriptions of alerts and notifications, refer to the UniWhale app. The app provides a comprehensive guide and updates on the status of your devices and settings.

Each UniWhale package contains the following items: UniWhale Smart Baby Tag (Sensor) Smart Station Care Band (textile strap for wearing on the baby’s abdomen) Buckle Clip (for attaching the Sensor to clothing or diapers) USB Power Cable (power adapter not included) Quick Start Guide Cover sheet

Follow these steps for quick and easy setup: Download the UniWhale App: Search for "UniWhale" in the Apple App Store or Google Play Store. The app is compatible with: Apple: iPhone 7 or later (iOS 8.0 or higher). Android: Version 5.0 or higher. Create an Account: Once you open the app for the first time, you can register using one of the following methods: Google Account Apple Account Email and Mobile Phone Prepare the Smart Baby Tag: Place the Sensor on the Smart Station with the UniWhale logo facing up and outward. Align the large and small circles of the Sensor with the corresponding recesses on the Smart Station. Let it sit on the Smart Station for at least 5 minutes before starting the device registration process. Ensure Your Environment Is Ready: Use a non-public, 2.4GHz Wi-Fi network. Enable Bluetooth on your smartphone and ensure it has an active internet connection. Register the Device: Follow the UniWhale app’s step-by-step UI guide to complete user registration and device setup. Connect and Pair: Scan the Bluetooth signal on the Smart Station or Sensor to link your device. Pair the Sensor with the app and Smart Station via Bluetooth for seamless operation. For detailed instructions, refer to the user manual (inside the UniWhale APP) or the setup video (inside the UniWhale APP) available within the app. Following these steps will ensure smooth registration and optimal performance.

Proper cleaning and maintenance ensure optimal performance and longevity for your UniWhale devices. Follow these steps: 1. Smart Baby Tag (Sensor): Avoid Immersion: Do not submerge the sensor in liquid or expose it to running water. Avoid poking or pressing objects into the small holes of the voiceprint detection probe. Wipe Clean: The sensor is splash-resistant and can be cleaned with alcohol, water, or a mild detergent using a soft cloth. Recommended Cleaning: Use alcohol for cleaning to ensure no residue is left behind. 2. Smart Station: No Waterproofing: The Smart Station is not waterproof. Avoid exposure to water or liquids. Dust and Dirt Removal: Use a damp cloth to gently wipe away dust and dirt from the surface. Take care to avoid getting moisture into the device.

For the most accurate and stable readings, UniWhale, as a sleep monitor, should be used when your baby is in a calm sleep state. Important Usage Guidelines: Avoid Movement Interference: Using UniWhale in situations where your baby is bouncing, rocking in a crib, or being held in your arms may cause unstable readings or intermittent measurements due to excessive motion. Consistent Monitoring: For the best experience, ensure the sensor is properly attached using the recommended Unfolded Mode to maintain close skin contact.

The UniWhale Smart Station’s built-in alarm volume is intentionally designed at a moderate level to protect your baby's sensitive hearing. If you need louder alerts, especially when you're away from your baby or the Smart Station, we recommend activating notifications through the UniWhale App. These mobile alerts overcome distance limitations, ensuring clear, instant notifications wherever you are. Please follow these easy steps: 1. Set a louder alarm tone: Open the UniWhale App. Tap the "Me" tab at the bottom. Select "Baby Room Sound and Light". Tap "Notification Melody Selection". Choose the "Default Siren Tone", which is louder and easier to notice. 2. Increase your phone's notification volume: Make sure your phone is connected to the internet and notifications are enabled for the UniWhale App. Go to your phone’s system settings. Navigate to Sound and Notifications or Audio Settings. Adjust the Notification volume to the highest or to a suitable level to clearly hear alerts. 3. Receive notifications anytime, anywhere: When your phone remains connected to the internet, UniWhale sends real-time notifications directly through the app, ensuring you'll hear the alarm clearly no matter where you are. Even if you're away from your Smart Station, your phone will still deliver clear and loud notifications.

To ensure your baby's restful sleep while still receiving timely safety alerts, you can transfer the notification sounds and lights completely from the Smart Station in your baby's room to your smartphone. Follow these easy steps to set up the ideal sleep-friendly environment: 1. Turn off indicator lights during sleep: Open the UniWhale App. Tap on "Me". Select "Baby Room Sound and Light". Under "Indicator Light setup," choose "Indicator Light Off at Night" or "Indicator Light Always Off" to eliminate the indicator light disturbance. 2. Set alerts to "Do Not Disturb" mode on the Smart Station: Within the same "Baby Room Sound and Light" menu, enable the "Do Not Disturb (APP Notification Only)" option. This setting silences the Smart Station alerts, ensuring no noise disturbs your baby directly. 3. Receive real-time alerts exclusively on your smartphone: Ensure your smartphone is connected to the internet, and that UniWhale notifications are enabled in your phone’s notification settings. You will now receive all safety alerts instantly through your smartphone, allowing you to monitor your baby from a distance without disturbing their sleep environment. This setup ensures that your baby enjoys uninterrupted sleep, while you remain immediately informed and able to respond promptly through your smartphone notifications.

It is recommended to charge the Smart Baby Tag wirelessly on the Smart Station for at least 1 to 1.5 hours (60–90 minutes) before use. Charging Indicators: While charging, the Smart Station’s soft glow indicator light rotates, showing the charging process is active. Once the Smart Baby Tag is fully charged, the Smart Station’s indicator light will stop rotating, and the UniWhale App will display a full battery status in the real-time interface. Usage Time per Charge: A fully charged Smart Baby Tag can provide continuous use for approximately 16 to 24 hours, depending on usage and monitoring intensity. Automatic Detection and Activation: The Smart Baby Tag features an automatic attachment detection system, eliminating the need for a manual on/off switch. The device automatically activates when properly placed and attached to your baby. Low Battery Notifications: If the Smart Baby Tag is idle and the battery is running low, the UniWhale App will send you a notification reminding you to recharge it before the next use with your baby.

Refer to the below animation for updating Wi-Fi (or hotspot) connection

We apologize for any inconvenience caused by false alarms and appreciate your patience. To resolve the issue, please follow these steps: Verify Baby’s Date of Birth Ensure the correct date of birth is entered in the app to enable accurate analysis for babies aged 0–7 years. Me -> My Baby -> Date of Birth, and save the changes. Check Wearing Status Positioning: Attach the sensor securely to your baby’s abdomen, above the navel. Green Textile Strap: Use the provided strap for stable attachment. Contact: Ensure full contact between the sensor and your baby’s soft abdomen. Adjust Alert Settings Go to Me -> Baby Room Sound and Light -> Do Not Disturb (Mobile Phone Alerts Only) to minimize disturbances during sleep. Modify Notification Range If false alarms persist, adjust the heart rate and breathing range to a more flexible setting under Me -> My Baby -> Set Notification Range, and save the changes. Remote Assistance If the issue continues, we offer remote diagnostics. Please share your sensor’s Device ID (found under Me -> My Device -> Sensor -> Device ID) to support@uni-whale.com for further support. If the problem remains unresolved, please contact our customer support team for additional assistance. We are committed to ensuring the best experience for you and your baby.

Follow these steps to ensure your UniWhale device is set up and working properly: Place the sensor with the white UniWhale logo facing up. Align the large and small circular sections of the sensor with the corresponding large and small recesses on the Smart Station. Connect the Smart Station to a wall plug using the provided USB cable for power. Charge the sensor for 60–90 minutes for full use. For first-time use, register and bind the device in the UniWhale app. If you encounter issues, refer to the user guide or instructional videos provided.

UniWhale Smart Station does not automatically switch Wi-Fi connections when used in different known networks. To connect to a new Wi-Fi environment, you must reset the Wi-Fi setup through the UniWhale app.

We’re here to help! Please follow these steps to resolve the issue: Pairing Instructions Refer to our step-by-step setup video for pairing the sensor: https://youtu.be/Ef9vct8kHZY?si=Io3IyxrvREoqzsD2 Wi-Fi Reset for Smart Station If your Smart Station has been reset or you’ve changed your Wi-Fi environment, follow the in-app guide to reconnect it to the new Wi-Fi network. If the issue persists, please contact our customer support team. We can arrange for a dedicated representative to assist you further. Thank you for your patience and support!

UniWhale offers continuous updates and new service experiences through three main paths: Mobile App Updates: Keep your UniWhale app updated via Google Play or the Apple Store. Enable automatic app updates to enjoy ongoing improvements and new features. Smart Station OTA Updates: The Smart Station updates automatically over-the-air (OTA) when connected to the internet. Ensure your Smart Station remains online in standby mode for seamless updates. In case of smart station is performing firmware update, the indication light on Smart station will show circling yellow light as below animation picture. Tag Sensor Firmware Updates: Occasionally, the UniWhale app may prompt you to update the tag sensor’s firmware to maintain optimal functionality and quality. In case of firmware update for Tag sensor is prompted, please kindly follow the prompted instructions or refer to the animation picture below to perform firmware update for Tag sensor.

You can reach us through the following ways: Option 1: Email us at support@uni-whale.com with details about your device and any issues you're experiencing. Our customer support team will respond within 12 hours during our business hours. Option 2: Click the live chat icon located in the bottom right corner of our website to connect with our support team instantly. If it's outside our business hours, we will get back to you within 12 hours during the next available business period.

Our customer service is available Monday to Friday, 9:00 AM–6:00 PM Eastern Time (UTC-8).

If you have special requests, please email us at support@uni-whale.com. We’re committed to doing our best to meet your needs.

The warranty for UniWhale covers the Sensor and Smart Station for one year from the date of shipment or 12 months from the date of user activation (whichever comes first). Below are the warranty details: 1. Warranty Period: 12 months from the shipment date or user activation date (whichever is earlier). Verification will be based on the product serial number. 2. Coverage: Product Faults: Defects caused by design, materials, manufacturing, or assembly under normal use conditions (e.g., circuit board failure, component breakage, design flaws). Repairs or replacement are free if faults occur within the warranty period and are not due to external factors. 3. Exclusions: Human Factors: Damage caused by improper use, drops, water immersion, strong pressure, foreign object intrusion, or unauthorized modifications. Force Majeure: Damage caused by natural disasters (e.g., earthquakes, fires, floods, typhoons). Wear and Tear: Cosmetic aging, wear, or natural deterioration due to long-term use. Beyond the warranty period, repair and shipping costs will be borne by the consumer.

1. Warranty Process: Stop using the product if a fault is detected. Provide the product serial number (visible in the UniWhale app under "My Devices") and a description of the fault. Follow the instructions from our customer service team to return the product to the designated repair center. Once received, the product will be inspected, and you will be informed of the results and repair options. Repairs or replacements due to covered faults will be free of charge. 2. Return/Exchange Process: UniWhale adheres to Amazon’s return and exchange policy. For further inquiries, please contact our customer service team.

Self-Service Options: Visit our UniWhale FAQ Station on the website for detailed guides and troubleshooting steps. Customer Service Channels: Email Support: Email support@uni-whale.com with your device information and issue details. Our team will respond within 12 hours during business hours. Live Chat: Click the live chat icon on our website to connect with our support team. If it’s outside business hours, we’ll get back to you within 12 hours during the next available period. Business Hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time (UTC-8). Special Service Requests: For special assistance, please email support@uni-whale.com, and we’ll do our best to accommodate your needs.

UniWhale uses food-grade biocompatible silicone for the Sensor and Baby Yarn® and Lycra® for the Care Band. These materials are tested to be hypoallergenic and safe for prolonged skin contact.

Yes, follow these safety precautions: Avoid using damaged or deformed sensors or Care Bands. Keep the Smart Station out of reach of children as it is not a toy. Regularly check all devices for wear and tear and clean them as recommended.

UniWhale has undergone extensive testing and meets the following international safety and regulatory certifications to ensure user confidence and compliance with global standards: 1. FCC (Federal Communications Commission) Regulations for Network Communication Devices Scope: UniWhale’s wireless communication technologies (Bluetooth 5.1 BLE, Wi-Fi 11b/g/n) are fully certified under FCC Part 15 regulations for low-power radio frequency devices. Achievements: RF Testing: UniWhale has passed rigorous radio frequency emission testing, ensuring compliance with FCC standards for power levels and interference mitigation. Labeling and Documentation: All products include FCC compliance labels and clear user guidelines to prevent interference. Certification: FCC certification was completed through an accredited laboratory, confirming compliance for market distribution in the U.S. 2. U.S. Consumer Product Safety Commission (CPSC) CPC Certification for Children's Products Scope: UniWhale has obtained the Children’s Product Certificate (CPC), verifying compliance with U.S. safety standards for wearable devices intended for children. Achievements: Third-Party Testing: Certified by a CPSC-accredited laboratory for compliance with safety standards. Material Safety: UniWhale uses non-toxic, food-grade silicone materials that meet ASTM F963 toy safety standards. Labeling: Clear age-appropriate safety warnings and detailed usage instructions are included. Traceability: Manufacturer information and batch identifiers are provided for transparency and recall efficiency, if necessary. 3. ISO 60601-1 Electrical Safety Standards Scope: UniWhale complies with ISO 60601-1 standards for electrical safety in devices interacting with the human body. Achievements: Leakage Current Testing: Passed stringent tests ensuring safety under normal and single-fault conditions. Mechanical Strength: Demonstrated durability and reliability in mechanical stress testing. Environmental Adaptability: Proven to function reliably across varying temperature, humidity, and vibration conditions. 4. UL 4200A Safety Certification for Rechargeable Lithium Batteries Scope: The rechargeable lithium battery within UniWhale has been certified under UL 4200A safety standards. Achievements: Battery Design: Lithium battery cells comply with UL 1642 standards, with safeguards against overcharge, over-discharge, overcurrent, and short circuits. Thermal and Overload Testing: Passed high-temperature and overload safety tests to ensure secure operation. Battery Life Testing: Verified for longevity through charging and discharging cycle compliance. Packaging and Instructions: Includes clear safety guidelines for battery handling and charging to ensure proper user awareness. Additional Certifications: RoHS Compliance: Confirms that the device is free from hazardous substances, making it safe for long-term use. Food-Grade Materials Certification: Verifies that all materials in contact with the baby, such as silicone and Care Band fabrics, are biocompatible and hypoallergenic.

UniWhale follows strict data security protocols: AES-128 Encryption: Ensures data security at the hardware level. GDPR Compliance: Protects personal and baby-related physiological data, giving you full control over your data. AWS Cloud Security: Offers robust cloud protection to safeguard your information.